Shipping Policy

GenZ Online is a marketplace. Each order is packed and dispatched directly by the seller or artisan who listed the product, not from a GenZ Online warehouse. If your order contains items from more than one seller, they may arrive in separate packages on different days.

A shipping charge of ₹70 applies to orders below ₹999. Orders with a subtotal of ₹999 or more ship free.

The final shipping charge and applicable taxes are shown at checkout before you pay. We do not add any other delivery charge after you place your order.

Sellers dispatch orders after they are confirmed. Ready-to-ship items are usually dispatched within a few business days. Handmade, made-to-order and personalised items can take longer because they are made after you order.

If a seller cannot dispatch your order, we will let you know. You can cancel any order before it ships, as explained in our Cancellation & Refund Policy.

We currently deliver to addresses within India only. Delivery time depends on your location and the courier service, and remote areas can take longer. Sellers ship using courier services such as India Post (Speed Post), Blue Dart Express, Delhivery Logistics, DTDC Courier, Ekart Logistics, Shadowfax Express.

When a seller marks your order as shipped, they add the courier name and tracking number. You can see your order status on the Orders page.

If your package arrives damaged, has the wrong item, or has not arrived when expected, contact us at genz.official.hq@gmail.com or +91 77948 93768. Damaged, defective or wrong items must be reported within 7 days of delivery. If your concern is not resolved, you can contact our Grievance Officer.